PRIVACY POLICY

Tandex Ltd ("we", "us", "our"), trading as T-Sport, is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our websites, place an order, contact our Customer Service team or otherwise interact with us.

This Privacy Policy applies to:

By using our website or purchasing our products, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

1. Who We Are

Tandex Ltd is the data controller responsible for processing your personal information.

Our contact details are:

Tandex Ltd

Trading as T-Sport 

Unit 16

Fleets Industrial Estate

Willis Way

Poole

Dorset

BH15 3SU

United Kingdom

Email:

info@tsportpower.com

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Identity Information

  • Full name
  • Title
  • Company name (where applicable)

Contact Information

  • Delivery address
  • Billing address
  • Email address
  • Telephone number

Order Information

When you place an order we may collect:

  • products purchased
  • order value
  • order history
  • delivery information
  • courier tracking details
  • warranty information
  • customer service history

Payment Information

Payments are securely processed by our authorised payment providers.

We do not store your full payment card details.

Depending on the payment method used, our payment providers may collect:

  • payment authorisation
  • payment reference
  • transaction identifiers

Payment processing is carried out securely in accordance with the provider's own Privacy Policy.

Account Information

If you create an account with us, we may store:

  • login details
  • password (encrypted)
  • saved delivery addresses
  • order history
  • wishlist (where applicable)

Technical Information

When you visit our website we automatically collect technical information including:

  • IP address
  • browser type
  • operating system
  • device type
  • language settings
  • referring website
  • pages visited
  • date and time of access

This information helps us improve our website and protect it against fraud.

Usage Information

We may collect information regarding:

  • products viewed
  • searches performed
  • pages visited
  • time spent on pages
  • navigation behaviour
  • abandoned baskets
  • interactions with our website

3. Information We Receive From Other Sources

We may receive information from trusted third parties including:

  • Shopify
  • payment providers
  • courier companies
  • fraud prevention providers
  • marketplace partners
  • analytics providers

This information is only used where necessary to fulfil our contractual or legal obligations.

4. VAT Relief Information

Some mobility products qualify for VAT Relief under HM Revenue & Customs (HMRC) regulations.

If you choose to claim VAT Relief, we will collect only the information necessary to process your declaration and comply with our legal obligations.

This information is processed solely for VAT administration and accounting purposes.

We do not use VAT Relief information for marketing purposes.

5. Legal Basis For Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information under one or more of the following lawful bases.

Performance of a Contract

We process your information to:

  • process orders
  • deliver products
  • arrange repairs
  • process warranty claims
  • provide customer support
  • issue refunds

Legal Obligations

We process information where required to comply with UK legislation, including:

  • accounting requirements
  • tax regulations
  • HMRC VAT Relief regulations
  • product safety obligations
  • consumer protection legislation

Legitimate Interests

We may process information where necessary for our legitimate business interests, including:

  • improving our website
  • preventing fraud
  • protecting our business
  • analysing website performance
  • improving customer service
  • maintaining accurate records

We always balance these interests against your privacy rights.

Consent

Where required, we rely upon your consent for:

  • marketing emails
  • promotional newsletters
  • certain cookies
  • personalised advertising

You may withdraw your consent at any time.

6. How We Use Your Information

We use your personal information to:

  • process your orders
  • deliver your purchases
  • verify payments
  • communicate with you regarding your order
  • provide technical support
  • arrange warranty repairs
  • arrange courier collections
  • process refunds
  • improve our products
  • improve our website
  • detect fraudulent transactions
  • comply with legal obligations
  • maintain business records
  • respond to enquiries
  • manage customer accounts

Where you have given consent, we may also send information regarding:

  • new products
  • special offers
  • promotions
  • product updates

You can unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails or by contacting us directly.

7. Fraud Prevention

To protect both our customers and our business, we may use fraud detection systems when processing orders.

This may include analysing information such as:

  • payment details
  • delivery address
  • IP address
  • device information
  • previous order history

Orders identified as presenting an increased fraud risk may require additional verification before dispatch.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and help us improve our services.

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled.

They enable functions such as:

  • Shopping basket functionality
  • Customer login
  • Secure checkout
  • Fraud prevention
  • Website security
  • Load balancing

Without these cookies, the website cannot function correctly.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website so that we can improve performance and customer experience.

For example, they help us understand:

  • which pages are most popular;
  • how visitors navigate our website;
  • which products receive the most interest;
  • whether any pages generate errors.

Analytics data is generally collected in an aggregated and anonymised form wherever possible.

Functional Cookies

These cookies remember your preferences to improve your browsing experience.

Examples include:

  • preferred language;
  • currency settings;
  • recently viewed products;
  • saved shopping basket;
  • accessibility preferences.

Marketing Cookies

Marketing cookies help us display advertisements that are more relevant to your interests.

These cookies may also be used to measure the effectiveness of advertising campaigns.

Marketing cookies are only used where you have provided the appropriate consent.

9. Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website.

Google Analytics may collect information including:

  • pages visited;
  • time spent on pages;
  • approximate location;
  • browser type;
  • operating system;
  • device information;
  • referral source;
  • interactions with our website.

This information helps us improve our website and customer experience.

Google may process some information on servers located outside the United Kingdom.

Further information can be found in Google's Privacy Policy.

10. Advertising & Marketing Technologies

Where you have provided consent, we may use advertising technologies provided by trusted third parties to better understand the effectiveness of our advertising campaigns and to display advertisements that may be relevant to you.

Depending on your consent preferences, these technologies may include services provided by:

  • Google;
  • Meta (Facebook & Instagram);
  • Microsoft Advertising;
  • other advertising partners used from time to time.

You may withdraw your consent for marketing cookies at any time through our Cookie Settings.

11. Shopify

Our online store is powered by Shopify Inc.

Shopify provides the ecommerce platform that allows us to sell our products and services.

Shopify processes information including:

  • customer details;
  • order information;
  • payment information;
  • website usage;
  • account information.

Shopify maintains appropriate security measures designed to protect personal information.

Further information is available within Shopify's own Privacy Policy.

12. Payment Providers

Payments made through our website are securely processed by authorised third-party payment providers.

Depending on the payment method selected, this may include providers such as:

  • Stripe;
  • PayPal;
  • Shop Pay;
  • Apple Pay;
  • Google Pay;
  • other secure payment providers made available during checkout.

We do not receive or store your complete payment card details.

Payment providers process your information in accordance with their own Privacy Policies and applicable financial regulations.

13. Courier Companies

To deliver your orders, we share only the information necessary with our delivery partners.

Depending on your delivery location and the products ordered, this may include:

  • FedEx;
  • ParcelForce Worldwide;
  • Royal Mail;
  • other courier services where appropriate.

Information shared may include:

  • your name;
  • delivery address;
  • telephone number;
  • email address (where required for delivery notifications);
  • parcel contents where required for transport documentation;
  • parcel weight and dimensions.

This information is used solely for arranging, tracking and completing your delivery.

14. Marketplace Orders

If you purchase one of our products through a third-party marketplace, such as Amazon, eBay, B&Q Marketplace or another authorised sales platform, we will receive the information necessary to process and fulfil your order.

The information shared with us is determined by the marketplace and may include your name, delivery address, contact details and order information.

Your use of those platforms is also subject to the relevant marketplace's own Privacy Policy.

15. Customer Support

When you contact our Customer Service team, we may retain records of our communications to help us:

  • respond to your enquiry;
  • provide technical support;
  • process warranty claims;
  • improve our customer service;
  • maintain accurate service records.

These records may include emails, online chat messages, telephone notes, photographs and videos voluntarily provided by you for diagnostic purposes.

16. Warranty & Repairs

Where you request warranty support or a repair, we may collect additional information including:

  • serial numbers;
  • photographs;
  • videos;
  • fault descriptions;
  • repair history;
  • technician reports;
  • courier collection details.

This information enables us to diagnose faults, process warranty claims and maintain product service records.

17. Sharing Your Personal Information

We do not sell your personal information to third parties.

We only share your information where necessary for legitimate business purposes or where required by law.

Recipients may include:

  • payment providers;
  • courier companies;
  • website hosting providers;
  • IT service providers;
  • fraud prevention providers;
  • accountants;
  • auditors;
  • legal advisers;
  • HM Revenue & Customs (HMRC);
  • regulatory authorities where required by law.

All third parties are expected to process your information securely and only for the purposes for which it has been provided.

18. Marketing Communications

Where you have chosen to receive marketing communications, we may occasionally send you information about:

  • new products;
  • product launches;
  • special offers;
  • promotions;
  • company news.

You may unsubscribe at any time by:

  • clicking the unsubscribe link in any marketing email; or
  • contacting us directly at info@tsportpower.com.

Opting out of marketing communications will not affect essential service emails relating to your orders, deliveries, warranty claims or customer support.

19. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

This may include providers involved in:

  • website hosting;
  • ecommerce services;
  • payment processing;
  • analytics;
  • advertising;
  • cloud storage;
  • fraud prevention;
  • customer support;
  • email communications.

Where personal information is transferred outside the United Kingdom, we take reasonable steps to ensure that it receives an appropriate level of protection.

Depending on the country and service provider involved, we may rely on:

  • UK adequacy regulations;
  • the UK International Data Transfer Agreement;
  • the UK Addendum to the European Commission Standard Contractual Clauses;
  • binding corporate rules;
  • another lawful transfer mechanism permitted under UK data protection law.

Where required, appropriate contractual, organisational and technical safeguards are used to protect personal information transferred internationally.

You may contact us if you would like further information about the safeguards used for a particular international transfer.

20. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, warranty, fraud prevention and regulatory requirements.

The period for which information is retained depends on the nature of the information and the reason it was collected.

Order and Transaction Records

Order, invoice, payment and accounting records are normally retained for at least six years after the end of the relevant financial period, or for another period required under applicable UK tax and accounting legislation.

VAT Relief Records

Information provided as part of a VAT Relief declaration may be retained for as long as required to comply with HM Revenue & Customs requirements and our accounting obligations.

Customer Service Records

Customer service communications may be retained for as long as necessary to resolve the enquiry and maintain an appropriate record of the assistance provided.

Warranty and Repair Records

Warranty claims, fault reports, photographs, videos, technician reports, repair records and serial number information may be retained for the duration of the warranty and for a reasonable period afterwards.

This helps us maintain accurate product histories, respond to future enquiries and manage legal or safety-related matters.

Marketing Records

Where you have consented to receive marketing communications, we may retain your contact details until you unsubscribe or withdraw your consent.

We may retain a limited suppression record after you unsubscribe to ensure that we do not send you further marketing communications.

Website and Analytics Data

Website usage, cookie and analytics information is retained in accordance with our cookie settings and the retention periods applied by the relevant analytics or advertising provider.

Fraud and Security Information

Information relating to suspected fraud, payment disputes, chargebacks, misuse or security incidents may be retained for as long as reasonably necessary to protect our business, customers and legal rights.

When personal information is no longer required, we will delete it, anonymise it or securely dispose of it.

21. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.

Our security measures may include:

  • secure website connections;
  • access controls;
  • password protection;
  • encryption where appropriate;
  • secure payment processing;
  • limited staff access;
  • account monitoring;
  • fraud prevention tools;
  • secure backup systems;
  • staff procedures for handling personal information.

Payment card information is processed by authorised payment providers. We do not store complete payment card details on our own systems.

Although we take reasonable precautions, no website, email transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password and login details confidential. You should contact us promptly if you believe that your account or personal information has been compromised.

22. Personal Data Breaches

If we become aware of a personal data breach, we will investigate the incident and take appropriate action.

Where required by law, we will report the breach to the Information Commissioner’s Office and notify affected individuals where the breach is likely to result in a high risk to their rights and freedoms.

23. Your Data Protection Rights

Under UK data protection law, you may have certain rights regarding your personal information.

These rights are not absolute and may depend on the circumstances, the type of information involved and the lawful basis on which we process it.

Right of Access

You may ask us to confirm whether we process your personal information and request a copy of the information we hold about you.

This is commonly known as a subject access request.

Right to Rectification

You may ask us to correct information that is inaccurate or complete information that is incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

This right does not apply where we need to retain the information to comply with a legal obligation, establish or defend legal claims, maintain tax or accounting records, or for another lawful reason.

Right to Restrict Processing

You may ask us to restrict the use of your personal information in certain circumstances, including while we investigate a concern about its accuracy or our use of it.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format.

You may also ask us to transfer that information to another organisation where technically possible.

Right to Object

You may object to processing based on our legitimate interests in certain circumstances.

You have an absolute right to object at any time to the use of your personal information for direct marketing.

Where you object to direct marketing, we will stop using your information for that purpose.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw it at any time.

Withdrawing consent will not affect the lawfulness of processing carried out before the consent was withdrawn.

Rights Relating to Automated Decision-Making

You may have rights in relation to decisions made solely through automated processing where those decisions produce legal or similarly significant effects.

We do not normally make significant decisions about customers solely through automated processing.

Fraud prevention and payment systems may automatically identify an order for further review, but a flagged order may be reviewed before a final decision is made.

24. Exercising Your Rights

To exercise any of your data protection rights, please contact us using the details provided at the end of this Privacy Policy.

We may need to request information to confirm your identity before responding to your request.

This is intended to ensure that personal information is not disclosed to someone who is not entitled to receive it.

We will normally respond within one month of receiving a valid request.

Where a request is complex or multiple requests have been made, we may extend the response period where permitted by law. If this happens, we will explain the reason for the extension.

We normally do not charge a fee for exercising your rights. However, we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive, where permitted by law.

25. Marketing Preferences

You may ask us to stop sending marketing communications at any time by:

  • clicking the unsubscribe link in a marketing email;
  • changing your marketing preferences where this option is available;
  • contacting us at info@tsportpower.com.

It may take a short period for your request to be reflected across all of our systems.

Unsubscribing from marketing will not prevent us from sending essential communications relating to:

  • an existing order;
  • payment;
  • delivery;
  • a return;
  • a warranty claim;
  • a repair;
  • a product safety issue;
  • another customer service matter.

26. Cookies and Consent Preferences

Where our website provides a cookie consent tool, you can use it to accept, reject or change your preferences for non-essential cookies.

Essential cookies may remain active because they are required for the website to operate securely and correctly.

You can also control cookies through your browser settings. Disabling certain cookies may prevent parts of the website from functioning properly.

More detailed information may be provided in our separate Cookie Policy or through the cookie settings available on our website.

27. Children’s Privacy

Our products and services are intended for adults and are not directed at children.

We do not knowingly collect personal information directly from children under the age of 13 through our website.

Where a product is purchased for a child or young person, the order should be placed and managed by a parent, guardian or other responsible adult.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and, where appropriate, delete the information.

28. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

When you leave our website, we recommend reviewing the privacy policy of the website you are visiting before providing personal information.

29. Social Media

If you contact us, comment on our pages or otherwise interact with us through a social media platform, the relevant platform may process your personal information under its own privacy policy.

We may receive information such as:

  • your profile name;
  • public account details;
  • messages;
  • comments;
  • photographs or videos that you send to us.

We use this information only to respond to your communication, provide customer support, manage our social media presence or protect our legitimate business interests.

30. Photographs and Videos Provided for Technical Support

You may voluntarily provide photographs or videos to help us diagnose a product issue, assess damage or process a warranty or repair request.

Before sending photographs or videos, you should avoid including unnecessary personal information, documents, faces, vehicle registration numbers, addresses or other identifying details where possible.

We will use this material only for purposes connected with customer support, diagnostics, warranty administration, repairs, dispute resolution, training or the protection of our legal rights.

We will not normally use customer photographs or videos for advertising or promotional purposes without permission.

31. Call and Communication Records

Where we communicate with you by email, website chat, marketplace messaging or telephone, we may retain a record of the communication.

Telephone calls are not routinely recorded unless you are informed otherwise.

We may keep written notes of telephone conversations where necessary to manage:

  • orders;
  • complaints;
  • warranty claims;
  • repairs;
  • returns;
  • payment disputes;
  • legal or safety matters.

32. Complaints About Our Use of Personal Information

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection matters.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

United Kingdom

Telephone: 0303 123 1113

Website: www.ico.org.uk

You may contact the Information Commissioner’s Office at any time, although we would appreciate the opportunity to address your concerns directly first.

33. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our business;
  • changes to our website;
  • new service providers;
  • changes to the way we process personal information;
  • changes in legal or regulatory requirements;
  • improvements to our privacy practices.

The latest version will be published on our website together with the date on which it was last updated.

We encourage you to review this Privacy Policy periodically.

34. Contact Us

For questions about this Privacy Policy, our handling of your personal information or the exercise of your data protection rights, please contact:

Tandex Ltd

Trading as T-Sport

Unit 16

Fleets Industrial Estate

Willis Way

Poole

Dorset

BH15 3SU

United Kingdom

Email: info@tsportpower.com

When contacting us about your personal information, please provide sufficient details for us to identify your records and understand your request.

35. Policy Date

Last updated: July 2026