VAT Exemption

VAT Relief for Individuals with Disabilities or Long-Term Health Conditions

If you’re living with a long-term health condition or disability, you may not have to pay VAT on certain products and services. This includes items specifically designed or adapted for your personal or home use. VAT relief can also apply to related services like installation, repairs, maintenance, spare parts, and accessories, helping to make essential equipment more affordable.

Which Items Qualify?

On our website, eligible products are clearly marked with a VAT Relief Available badge. These items are created or adapted to support individuals with disabilities. As long as your condition meets the criteria, you won’t be charged VAT on these qualifying products.

Who Can Claim VAT Relief?

You can claim VAT relief if:

  • You have a long-term physical or mental impairment that substantially limits your ability to perform everyday tasks. 
  • You live with a chronic medical condition, such as arthritis or diabetes.
  • You have been diagnosed with a terminal illness.

You are not eligible if you are temporarily injured or elderly without a qualifying disability.

You also don’t have to make the purchase yourself—someone else (like a spouse, parent, or carer) can buy the items for you, and the VAT relief still applies.

How to Apply for VAT Relief

When you place an order with us, you automatically confirm that you are suitable for this. This is a legal requirement under Schedule 8, Group 12 of the VAT Act 1994 and may need to be shown to HMRC. Please note: submitting false information is against the law.

Your details are kept confidential and used solely to apply the correct VAT rate and for VAT reporting to HMRC.

What Does “Personal or Domestic Use” Mean?

This simply means that the products or services are intended for your own private use—not for business or commercial purposes.

Still Have Questions?

If you're unsure whether you or someone you're buying for qualifies, we recommend referring to HMRC Notice 701/7: VAT Reliefs for Disabled People or contacting HMRC directly on 0845 010 9000 (available Monday–Friday, 8am–8pm).